Make a claim

We're so sorry that you need to make a claim with us and we know how disappointing it can be when things go wrong. That's why we always try our best to avoid this as much as possible.

However, if you do need to make a claim, our team is here to help guide you through the process. If you would like to raise an intent to claim request, please fill out our online form here. Alternatively, if you're enquiring about an existing claim, please email our claims team at cargo.claims@fly.virgin.com