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Orlando

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Discover our global facilities for all your cargo needs. Find addresses, operational hours, services offered, and unique features at our Virgin Atlantic Cargo stations worldwide.

Gateway Information press enter to select
Product Information press enter to select

Gateway Information

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Tab Panel

Opening Hours:

Customer Service

Weekdays: 08:00 - 20:30 (EST)
Saturday: 08:00 - 19:30 (EST)

Customer Relations

Weekdays: 08:00 - 23:00 (UK Time)
Saturday: 08:00 - 16:00 (UK Time)

Operations

Daily: 08:00 - 22:30 (EST)

Quotes and booking

General, Fresh and Pharma bookings

Click here to book Online
E: bookwithus@fly.virgin.com

Quotes and bookings

T:+1 8008286822 option 1
E: bookwithus@fly.virgin.com

Express or Priority

T: +1 8558288505 option 1
E: bookwithus@fly.virgin.com

Courier Express shipment

T: +1 8008286822 option 1
E: bookwithus@fly.virgin.com

General Enquiries

Post flight enquiries

T: +1 8008286822 option 2
E: bookwithus@fly.virgin.com

Customer relations

T: +1 8008286822 option 3
E: Customer.Relations-cargo@fly.virgin.com

Product Information

General

Our station offers everything you need to transport your General Cargo. From machinery parts to consolidated goods, your cargo is in expert hands.

Simply click here to learn more about General.

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known	Known
Classic	5 hours	4 hours
Priority	4 hours	4 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known	Known
Classic	4 hours	3 hours
Priority	4 hours	3 hours
Express	2 hours	N/A

Other products

	Export	Import
Dangerous Goods	6 hours	N/A
Courier	Express: 90 minutes	Express: 90 minutes
Dry Ice	6 hours	N/A

Courier

Effeciently move your courier material and ecommerce with our shorter close out times and express handling across our network.

Simply click here to learn more about Courier.

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known	Known
Classic	5 hours	4 hours
Priority	4 hours	4 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known	Known
Classic	4 hours	3 hours
Priority	4 hours	3 hours
Express	2 hours	N/A

Other products

	Export	Import
Dangerous Goods	6 hours	N/A
Courier	Express: 90 minutes	Express: 90 minutes
Dry Ice	6 hours	N/A

Fresh

We're dedicated to keeping your goods fresh for delivery through our expansive network and temperature-controlled capabilities, perfect for your perishable products.

Simply click here to learn more about Fresh.

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Our capabilities

COL storage is available upon request and availability, temperature of our storage ranges from 2 to 8 degrees. We’re able to separate pharma from perishables.

More specific information, 1 of 1

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known	Known
Classic	5 hours	4 hours
Priority	4 hours	4 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known	Known
Classic	4 hours	3 hours
Priority	4 hours	3 hours
Express	2 hours	N/A

Other products

	Export	Import
Dangerous Goods	6 hours	N/A
Courier	N/A	N/A
Dry Ice	6 hours	N/A

Pharma

Offering you end-to-end compliance and assurance through our accredited operations. Throughout our network we have implemented GDP certified processes to maintain the integrity of pharmacetical and life-science goods.

Simply click here to learn more about Pharma.

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Our capabilities

COL storage is available upon request and availability, temperature of our storage ranges from 2 to 8 degrees. We’re able to separate pharma from perishables.

More specific information, 1 of 1

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	4 hours
Priority	4 hours	4 hours
Express	2 hours	2 hours

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	4 hours	3 hours
Priority	4 hours	3 hours
Express	2 hours	2 hours

Other products

	Export	Import
Dangerous Goods	6 hours	N/A
Courier	Express: 90 minutes	Express: 90 minutes
Dry Ice	6 hours	N/A

Valuable

When it's precious and needs that extra security, we never take our eyes off your shipment. Our trained team and secure processes will give you peace of mind when transporting your valuable shipments.

Simply click here to learn more about Valuable.

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known	Known
Classic	5 hours	4 hours
Priority	4 hours	4 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known	Known
Classic	4 hours	3 hours
Priority	4 hours	3 hours
Express	2 hours	N/A

Other products

	Export	Import
Dangerous Goods	6 hours	N/A
Courier	Express: 90 minutes	Express: 90 minutes
Dry Ice	6 hours	N/A

Vulnerable

Offering discrete handling and monitored transportation you can be confident that your cargo will arrive on time and in the perfect condition.

Simply click here to learn more about Vulnerable.

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known	Known
Classic	5 hours	4 hours
Priority	4 hours	4 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known	Known
Classic	4 hours	3 hours
Priority	4 hours	3 hours
Express	2 hours	N/A

Other products

	Export	Import
Dangerous Goods	6 hours	N/A
Courier	Express: 90 minutes	Express: 90 minutes
Dry Ice	6 hours	N/A

Cars

Wanting to race your car around the world or preparing for a brand new launch? We're here to make it happen.

Through our years of experience, our operation runs like a well-oiled machine to provide you a seamless journey without adding a mile to the clock.

Simply click here to learn more about Cars.

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known	Known
Classic	5 hours	4 hours
Priority	4 hours	4 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known	Known
Classic	4 hours	3 hours
Priority	4 hours	3 hours
Express	2 hours	N/A

Other products

	Export	Import
Dangerous Goods	6 hours	N/A
Courier	Express: 90 minutes	Express: 90 minutes
Dry Ice	6 hours	N/A

Mail

Exactly what it says on the envelope - our Mail product offers the simplest way to transport your post. Send letters, packages and ecommerce around the world through our extensive and reliable network, seamlessly.

Simply click here to learn more about Mail.

Handling agent: Alliance Ground International

Hours of operation: Daily 08:00 - 22:00

Firms code: N168

Facility address:

8965 Tradeport

Dr. Blg 401 Orlando,

FL 32827

Contact information:

Exports and Imports: +1 4074545130

VS operations contact info:

T: 203 750 6455

E: danielle.edri@fly.virgin.com

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known	Known
Classic	5 hours	4 hours
Priority	4 hours	4 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known	Known
Classic	4 hours	3 hours
Priority	4 hours	3 hours
Express	2 hours	N/A

Other products

	Export	Import
Dangerous Goods	6 hours	N/A
Courier	Express: 90 minutes	Express: 90 minutes
Dry Ice	6 hours	N/A

You can select the office you need below :

COL storage
COL storage (+2°C to +8°C)	Yes
Storage type	Chiller
How often is chiller checked:	Daily
Capacity	4 Pallets
Temperature alarm	No
CCTV coverage	Yes
Type of operation	N/A
CRT storage
CRT storage(+15°C to +25°C)	No
Capacity	N/A
Active containers
Suppliers accepted	CSafe & Envirotainer
Electrical outlets are available for charging active units:	Yes x 4
Can source dry ice:	No
Transport
Estimated transit time to/from aircraft	N/A

COL storage
COL storage (+2°C to +8°C)	Yes
Storage type	Chiller
How often is chiller checked:	Daily
Capacity	4 Pallets
Temperature alarm	No
CCTV coverage	Yes
Type of operation	N/A
CRT storage
CRT storage(+15°C to +25°C)	No
Capacity	N/A
Active containers
Suppliers accepted	CSafe & Envirotainer
Electrical outlets are available for charging active units:	Yes x 4
Can source dry ice:	No
Transport
Estimated transit time to/from aircraft	N/A